Refund policy

Once your order has been placed via Ambius online store, it cannot be altered through the online store.

If you wish to make any changes to the order you may do so by contacting us within 2 working days from placing the order, via: Ambius.onlinestore@rentokil-initial.com 

Please ensure that you advise details of your order including the order number.

We take pride in our products and handling them alike, and while our team inspects each and every product to select the best quality, in an unlikely event that Ambius delivers products that have a major failure as defined under Australian Consumer Law we will provide the replacement or refund.

Please note:

• The size and shape of plants may at times differ from those shown on our online store. However, we will always strive to provide a plant of your choice that is healthy and thriving.
• The actual container colour may differ from how they are viewed on the screen.

Replacements or refunds:

For the replacement or refund on plants, you will need to submit photographs of the plants to Ambius at Ambius.onlinestore@rentokil-initial.com within 7 days of delivery. Ambius will then assess your request and process your replacement or refund if there has been a major failure of our products.

For the replacement or refund of containers, you will need to submit photographs of the containers to Ambius at Ambius.onlinestore@rentokil-initial.com. Ambius will then assess your request and process your replacement or refund if there has been a major failure of our products.

The shipping and delivery fee of returning the products and us providing replacement products will not be charged to you. Please do not return the products to us unless you have taken the photographs and heard back from an Ambius team.

The replacement offered will be of the same product.

Refunds will only be offered where Ambius products cannot be replaced for any reason, including out of stock instances or where we are not able to resolve via replacement products of similar type.

Shipping cost will not be refunded.

Special circumstance refunds:

Where a photo of a product refund request has been submitted, a replacement is not possible and a refund has been approved by Ambius, in instances where you fall outside our delivery area, Ambius will provide a refund with no requirement to return Ambius product.

Ambius reserves the right to make a decision on when the refund or replacement will be offered, in accordance with Australian Consumer Law.

Replacements or Refunds will not be provided where:

• Insufficient delivery and contact details have been provided
• Product was delivered to specified location, and damaged or claimed by someone else post delivery.
• Where there has been a change of mind once the product is delivered
• You misused a product in any way that caused the problem